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When we converse, we expect other people to observe certain rules of behavior. The same is true for e-mail, the most popular form of online communication. |
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In our digital world, business – from the initial contact to closing the deal – is handled online. In this unit, we cover the essentials of English business and technical writing for emails, memos and meeting minutes that are clear, concise and correct. Writing is important in training because it graphically reinforces speaking skills and grammar points. |
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English Valley provides training at: |
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- Writing for the reader
- Using simple language and the right tone
- Mastering the mechanics of punctuation and grammar
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Few pointers to communicate effectively |
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Do not type in all caps. |
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Do not leave the Subject: field blank.Clearly summarize your message in the subject line. |
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Don't use the CC (Carbon Copy) function to copy your message to everyone. |
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Use BCCs (Blind Carbon Copies) when addressing a message to a group of people who don't necessarily know each other. |
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Keep your messages short and focused. |
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Don't write anything you wouldn't say in public. |
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Use a smiley to make sure that a statement is not misunderstood. |
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Do not use Return Receipt Request (RR) for each and every email you send because you like “knowing” when someone opens your email. |
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Avoid sending e-mail to large numbers of people unless you have a legitimate reason to do it. |
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Include your name at the bottom of the message. |
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E-mail etiquette may take a while to learn, but don't let your fear of making mistakes inhibit you. All Internet users were beginners once, so most people are quite forgiving |
